USE CODE: FREESHIP ON ORDERS $75+ in U.S. !!

POLICIES

REFUND & RETURN POLICIES

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@purlwax.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@purlwax.com and send your item to: PO Box 2375 Edwards Colorado US 81632.

Shipping
To return your product, you should mail your product to: PO Box 2375 Edwards Colorado US 81632 or request that we send your a return label via email at sales@purlwa.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

SHIPPING POLICY

At Purl our goal is to offer you the best shipping options, no matter where you live. 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. We do our best to process orders within 24-48 business hours, after the order is placed. 
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
    • Within U.S., estimated shipping time is based on your selected service.
    • International delivery usually takes about 15–30 business days.  

International Import Taxes, Custom Duties & Fees: 

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not be held responsible for any extra charges once the original package has been shipped. If you refuse to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of your order, with any remaining funds being refunded to you.

Every country has a different fee for import tax, and duties, with different rules, and restrictions. Customs procedures change at each country border. Even in neighboring nations, the rates can look different.  

You can calculate your potential import taxes/fees through an online tool, such as https://www.easyship.com/duties-and-taxes-calculator/usa